1.1. These terms and conditions ("Booking Conditions") apply to any reservation you make with us for the property, Woodsorrel Barn, and the accommodation rental services you receive from us.
1.2. Please read these Booking Conditions carefully before you make Bookings, as these terms and conditions will apply when doing so.
By making any Booking with us, you confirm that you accept these terms and conditions and agree to comply with them.
1.3. To make these Booking Conditions easier to read, we use a several definitions which we refer to:
"Rental Contract" as the legally binding contract between you us;
"Rental Charges" as the Booking Fee and the fees payable by you under the Rental Contract that you pay us concerning the Booking;
“Security Deposit” a deposit payable with your balance payment, to cover accidental damage, breakage or the need for exceptional cleaning after your stay;
"Deposit" as the initial instalment of the Rental Charges quoted during the Booking process and payable by you when making a Booking;
"Rental Balance" as the balance of the Rental Charges payable by you after payment of the Deposit;
"Holiday Period" as the dates for which you reserve our Property;
"Booking Details" as details specific to your Booking including the Property, Holiday Period and any restrictions notified to you during the booking process;
"Guests" as holidaymakers other than you, booked to stay at the Property during the booking Holiday Period;
1.4. If you have any queries or concerns regarding these Booking Conditions, please contact us using the details in the Enquiries section on the website.
2.1. We reserve the right to refuse any Bookings in accordance with these Booking Conditions.
2.2. Once we have accepted a Booking in the way described in the Making a Booking section below, a legally binding Rental Contract will be formed between you and us under which we will make the Property available to you and provide the Rental Services for the Holiday Period.
2.3. The following will all form part of the Rental Contract between you and us:
2.3.1. your Booking Details;
2.3.2. these Booking Conditions; and
2.3.3. any other special or additional conditions that we draw to your attention during the booking process before we accept your Booking.
3.1. We make every effort to ensure that the descriptions, Rental Charges and availability relating to our property and Rental Services on our website are accurate and complete. These descriptions include details of our Property and Rental Services including photos, the availability period of the Property for rental, the Rental Charges and any additional charges, the facilities available at the Property, maximum occupancy numbers, descriptions of quality relating to our Property. If we discover a mistake or error relating to this information we will correct this promptly on our website and will contact you if that information relates to a Booking that you have already made using our website.
3.2. The Property and Rental Services descriptions do not constitute advice or recommendation given by us. We will not be liable for inaccuracies or errors in this information or the accommodation information.
3.3. We do not accept responsibility for any changes or closures to amenities or attractions mentioned in the descriptions on our website. To avoid disappointment we advise guests to contact said attractions and amenities directly before booking to confirm their availability during their stay.
4.1. To be eligible to make a Booking and enter into a Rental Contract you must:
4.1.1. be 18 years of age or over and have the legal capacity to enter into legally binding agreements;
4.1.2. provide your real name, phone number, email address and other requested information; and
4.1.3. possess a valid payment method such as a valid debit or credit card or PayPal and a bank or building society account that allows electronic bank transfers.
4.2. You must make a Booking directly using our website.
The contract between you and us
4.3. By making a Booking with us you are making an offer to:
4.3.1.enter into a Rental Contract with us in relation to our Property and,
4.3.2.pay us all amounts due in respect of the Deposit and Rental Charges.
4.4. The following steps have to take place before a contract is made between us for the provision of the Rental Services under a Rental Contract:
4.4.1. you submit your Booking to us on the website by submitting your Booking Details and your payment details for processing.
Before submitting your Booking on the website, the Booking process will give you the opportunity to review your Booking, these Booking Conditions and the Booking Details for Woodsorrel Barn and, if you require, make amendments to your Booking.
4.4.2. we check the availability of the Property relating to your Booking and, provided we have successfully received your payment, we will send you an email confirming your Booking together with a copy of these Booking Conditions and other details relating to your Booking ("Booking Confirmation");
4.4.3. we accept your agreement to pay us all sums due (at the relevant time) in respect of the Rental Charges (including the Deposits);
4.5. When we accept payment for all or any part of the Rental Charges, you will no longer owe a debt to us for the associated amount.
5.1. The fees and charges will be as quoted on this website from time to time and, unless otherwise stated, are quoted in pounds sterling. We use our best efforts to ensure that these are correct at the time when the relevant information was entered onto our systems. However, it is always possible that, despite our best efforts, some of the fees and charges on the website may be incorrectly priced. We will check these prices as part of our confirmation procedures so that:
5.1.1. where the actual Rental Charges or other fees are less than those quoted on the website at the time you made your Booking, we will charge the lower amount when confirming the Booking to you; and
5.1.2. where the actual Rental Charges or other fees are higher than those quoted on the website at the time you made your Booking, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to book the Property at the correct (higher) price or cancelling your Booking. We will not process your Booking until we have your instructions. If we are unable to contact you using the contact details you provided during the Booking process, we will treat the Booking as cancelled and notify you in writing.
5.2. The fees and charges may change from time to time, but changes will not affect any Booking which we have confirmed with a Booking Confirmation.
5.3. A security deposit maybe included alongside the charges quoted to you during the Booking process:
5.3.1. to cover accidental damage, breakage or the need for exceptional cleaning after your stay.
5.3.2. This will be returned to you within 10 days of your departure assuming the property is in good order with no damage, significant breakages or in need of cleaning above and beyond what we would normally expect.
5.4. Before submitting your Booking online, you will be presented with details of the total Rental Charges payable for your Booking together with details of the following amounts payable to us at the time of your Booking:
5.4.1. the Deposit and, if the date the Rental Balance would normally fall due for that Booking has already passed, the Rental Balance too; and
5.4.2. any additional fees and charges quoted during the Booking process when you make your Booking.
5.5. If you are paying a Deposit rather than the entire Rental Charges when making your Booking, you will also be presented with the date by which you will need to make payment to us for the Rental Balance.
5.6. We currently accept payment via credit and debit card, PayPal or electronic bank transfer.
5.7. We take the payments due at the time of Booking from your chosen payment method once you have entered and confirmed your payment details, subject to payment authorisation.
5.8. If the Rental Balance or any other additional payments are due after you make your Booking, then,
5.8.1. we will contact you via email to remind you of the due date for payment of the Rental Balance.
5.8.2. you will need to make these payment via electronic bank transfer using the bank details provided in the reminder email.
6.1. Please check all the details in your Booking Confirmation promptly after receiving the confirmation and notify us as soon as possible if you think we have made any mistakes or errors with your Booking.
6.2. Please contact us directly using the contact details in the Enquiries section if you would like to amend your Booking. If we agree to amend the Booking, additional Rental Charges may apply. This does not affect your legal rights.
6.3. After you receive your Booking Confirmation you will not have a legal right to cancel the Rental Contract. You may, however, end the Rental Contract in accordance with the section 17. Your right to end a Rental Contract, below.
6.4. You may not transfer your Rental Contract to another person. If you do not stay at the Property during the Holiday Period but your Guests do, you will still be legally responsible for all your obligations under the Rental Contract and these Booking Conditions and your Guests' compliance with them. Please see further paragraph 9.4.
7.1. We may cancel your Booking:
7.1.1. If we become aware of any health and safety or quality-related issue with the applicable Rental Services or Property or its immediate surroundings (for example contamination to the Property's water supply);
7.1.2. due to circumstances or events outside our reasonable control. Please see further paragraph 21.5.
7.2. If we cancel a Booking in accordance with this paragraph 7, we will provide a refund of any amounts paid by you to us in relation to the cancelled Booking.
8.1. The maximum Holiday Period for any Booking is generally 28 consecutive days, subject to availability.
8.2. Our Property requires a minimum Holiday Period of 3 consecutive days.
9.1. You must make sure that all the information you provide to us in connection with your Booking is true, accurate, current and complete. If any of your details change (e.g. email address, postal address), you must notify us in writing.
9.2. You accept financial responsibility for all transactions made under your name or account.
9.3. You promise to us that during the Holiday Period:
9.3.1. that the number of people and pets occupying the Property will not exceed the number stated on in your Booking Confirmation;
9.3.2. that the Property will be used solely for the purpose of a holiday by you and your Guests;
9.3.3. that you will (and ensure that your Guests will) show all due consideration and respect for us and our representatives and neighbours or other persons or parties that have a connection with the Property. This includes refraining from abusing your stewardship of the Property or dangerous, offensive, violent or anti-social behaviour towards such persons or parties;
9.3.4. that you will (and ensure that your Guests will) use the Property and Rental Services lawfully, will not abuse any facilities provided as part of the Rental Services and will comply with any health and safety or other policies or instructions notified to you by us in connection with the Property or Rental Services;
9.3.5. to allow us or our representative to access the Property at any reasonable time during the Holiday Period provided we provide reasonable advance notice (except in emergencies);
9.3.6. to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the Holiday Period and to ensure that at the end of that period the Property is left in the same state of order and cleanliness in which it was found. We may make an additional, reasonable charge for professional cleaning after you and your Guests' occupancy as may be required to return the Property to its original state of cleanliness and tidiness;
9.3.7. to report as soon as possible to us (or our representative) any breakages or damage caused by you or your Guests during the Holiday Period. Without affecting any other remedies that we have under the Rental Contract, you promise to fully reimburse us for the cost of replacement or repair for such breakages or damage, without any deductions whatsoever.
9.3.8. to arrive after 5 p.m. and before 9 p.m. on the arrival day and to vacate the Property by 10 a.m. on the day of departure unless you have agreed otherwise with us;
9.3.9. not to allow any person other than you and your Guests to use the facilities and amenities of the Property without the express permission of us; and
9.3.10. to notify all Guests before the Holiday Period starts of your and their obligations under this paragraph 9.3.
9.4. You will be responsible for all Guests staying at the Property and the things they do (and do not do) even if you do not stay there yourself during the Holiday Period.
9.5. It is your responsibility to ensure you, your Guests and any pets have the relevant travel and health documents and requirements needed for visiting the country in which our Property is located. These include any passport or other identification documents, visa requirements and, in the case of pets, any vaccines or microchips. We will not be liable for any expenses incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with such requirements.
9.6. In the event that you or any Guest fails to comply with the requirements set out above in paragraph 9.3, we can refuse to allow you and your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case, you will be treated as having broken the terms of Rental Contract and the provision set out in our right to end a Rental Contract section will apply.
10.1. We will:
10.1.1. perform the Rental Services using reasonable care and skill;
10.1.2. as soon as possible, notify you in writing of any changes to the description of the Property and/or Rental Services relating to your Booking which would make our descriptions of the Property inaccurate, incomplete or misleading;
10.1.3. ensure that the Property is vacant and that you and your Guests have exclusive access to the Property and Rental Services for the full period of the Holiday Period;
10.1.4. ensure that suitable arrangements are in place for you to collect and return the keys for the Property;
10.1.5. not make any use of the Property (including conducting any viewings of the Property) during the Holiday Period;
10.1.6. show all due consideration and respect to you and your Guests including refraining from any dangerous, offensive, violent or anti-social behaviour towards you and your Guests;
10.1.7. will ensure, as far as reasonably practical, that the Property and the Rental Services comply with all applicable laws and regulations during the Holiday Period;
10.1.8. comply with the terms of the Rental Contract and act in good faith at all times;
10.1.9. respond to queries, complaints and problems which arise during or after the Holiday Period and use our best efforts to resolve them.
11.1. Pets are only allowed where this is stated on/in your Booking Confirmation. If you take a pet to a Property that exceeds this stated number of pet(s), the Owner (or his representative) has the right to:
11.1.1. refuse to allow you and your Guests to enter or stay in the Property; or
11.1.2. ask you and your Guests to leave the Property before the end of the Holiday Period.
11.2. If the Owner exercises their rights under paragraph 11.1, the Owner may end the Rental Contract in accordance with the Owners' right to end a Rental Contract section.
11.3. You will be liable for all damage caused by your and your Guests' pets. You should remove all traces (inside and outside) from the Property of pet occupation before you and your Guests' vacate the Property at the end of the Holiday Period. The Owner may make an additional, reasonable charge for professional cleaning after your and your Guests' occupancy due to any pets that have stayed at the Property. You must not allow pets on beds or on furniture within the Property and pets must not be left alone in the Property at any time. If you break the terms of this paragraph, the Owner (or their representative or us on their behalf) may notify you that you have broken those terms and if you continue to do so may end the Rental Contract and require you and your Guests to leave the Property before the end of the Holiday Period.
13. You are strongly advised to take out adequate travel insurance prior to departing for your holiday. It is your responsibility to check that your insurance cover is adequate.
14. Promises the Owner makes to you about the Property and Rental Services
14.1. We promise to you that:
14.1.1. we have the right to provide the Rental Services and enter into the Rental Contract with you
14.1.2. we will maintain, at our expense and with a reputable insurance company, policies to meet our liabilities under the Rental Contract with you;
14.1.3. our Property and us will comply with all applicable laws and regulations, in particular, relating to fire, health, safety and planning and data protection; and
14.1.4. our Property is properly maintained, clean, tidy and in good repair at the start of the Holiday Period.
15.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the right to receive services supplied with reasonable skill and care.
15.2. To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the Booking, whether express, implied, oral or written. In particular, we do not make any promises about:
15.2.1. the availability of our website or that it will be provided uninterrupted or error or virus-free;
15.2.2. errors or inaccuracies in any documentation supplied us or our representatives, including any documentation that appears on the website.
15.2.3. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the Rental Services offered for sale by us. We shall not be liable for any damages arising as a result of any inaccurate information or errors on our website which relate to information about Property or Rental Services. We shall not be liable to you for any losses in the event us overbooking, cancelling bookings in full or in part or due to circumstances or events beyond our control.
15.3. We do not authorise anyone to make any promises on our behalf.
15.4. We will not be responsible or liable:
15.4.1. for any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption.
15.5. You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your Guests are left at the Property entirely at your and their own risk. We accept no liability to you for any loss, damage or injury to you or your Guests, or your or their personal property during the Holiday Period, except to the extent such loss, damage or injury is caused by our negligence.
15.6. If either we or you fail to comply with these Booking Conditions, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Booking Conditions. Losses are foreseeable where they were contemplated by you and us at the time we accept a Booking made by you.
16.1. We are under a legal duty to supply services that are in conformity with our respective contracts with you. You have certain legal rights as a consumer under the law and nothing in these Booking Conditions affects your legal rights. Advice about your legal rights in relation to the services we and Owners provide is available from your local Citizens' Advice Bureau or Trading Standards office. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
17.1. You may immediately end a Rental Contract if we have told you about an error in the charges or Booking Details or an error in the description of the Rental Services relating to your Booking and you notify us that you do not wish to proceed.
17.2. Nothing in this paragraph 17 affects or reduces your legal rights as a consumer. Please see further paragraph 16.1 regarding where to obtain advice regarding your legal rights.
18.1. We may immediately terminate the Rental Contract with you if:
18.1.1. you and your Guests do not comply with the obligations set out in paragraph 9;
18.1.2. you do not comply with the applicable rules on pets in accordance with paragraph 11;
18.1.3. if you fail to pay any security deposit on the date that payment is due; or
18.1.4. circumstances or events outside our reasonable control prevent or are likely to prevent you and your Guests from staying at our Property for the Holiday Period or us from complying with any other of our obligations under the Rental Contract.
19.1. If you end the Rental Contract for the reasons mentioned in paragraph 17, we will refund to you the Booking Deposit and any other amounts paid by you for the Booking within 7 days of the date you notify us that you wish to end the Rental Contract.
19.2. If the Rental Contract ends during the Holiday Period, you must:
19.2.1. leave the Property together with all Guests as soon as possible;
19.2.2. notify us (or our representatives) that you and your Guests have left the Property and the reasons for doing so; and
19.2.3. return the keys to the location instructed by us.
19.3. Nothing in this paragraph 19 affects or reduces your legal rights as a consumer. Please see further paragraph 16.1 regarding where to obtain advice regarding your legal rights.
20.1. If you have any complaint please contact us by telephone or email and we will do our best to resolve them, where possible.
21.1. Written Communications. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.
21.2. Language. Any contracts made under these Booking Conditions will be concluded in English.
21.3. Our reliance on these Booking Conditions. We intend to rely on these written Booking Conditions and any document expressly referred to in them in relation to the subject matter of any contract made under them. We and you will be legally bound by these Booking Conditions.
21.4. References to 'including' and other similar expressions. In these Booking Conditions, words that appear after the expression 'include', 'including', 'other', 'for example', 'such as' or 'in particular' (or any similar expression) will not limit the meaning of the words appearing before such expression.
21.5. Events or circumstances beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Booking Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of the terms of these Booking Conditions. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
21.6. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under a contract made under these Booking Conditions to another person if we agree to this in writing.
21.7. Nobody else has any rights under these Booking Conditions or the Contract. Each contract for the provision of the Rental Contract is between you and us. No other person shall have any rights to enforce any of the terms of each respective contract.
21.8. If a court finds part of these Booking Conditions or any contract to which they apply illegal, the rest will continue in force. Each of the paragraphs of these Booking Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.9. Even if we delay enforcing a contract made under these Booking Conditions, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Booking Conditions, or if we delay in taking steps against you in respect of you breaking a contract made under them, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but continue to provide the Rental Services, we can still require you to make the payment at a later date.
21.10. Which laws apply to these Booking Conditions and any Contract between us and where you may bring legal proceedings. These Booking Conditions and any contracts made under them are governed by English law and you can bring legal proceedings in respect of any such contracts only in the English courts.
22.1. We may make changes to these Booking Conditions at any time by sending you an email with the modified Booking Conditions or by posting a copy of them on the website. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the website, whichever is the earlier. If you continue to use the website after that period has expired, it means that you accept any such changes. The modified Booking Conditions will not apply to any Bookings that we confirm with you before the date the modified Booking Conditions come into effect.
22.2. No amendment, variation or waiver of any of these Booking Conditions will be valid or have any effect unless accepted by us, the owners, in writing.
23.1. We as owners are responsible for the content of our website and these booking conditions. Our contact details can be found in the Enquiries section of our website www.woodsorrelbarn.co.uk/enquiries
Trev & Paula White